Last Updated: September 19, 2023
1. Introduction
At Cleaning Angels Yorkshire, we are committed to providing our customers with the best cleaning services and products. We want you to be fully satisfied with your purchase. However, if you are not completely happy with your purchase, we offer a comprehensive refund and return policy to ensure your peace of mind.
2. Eligibility for Returns and Refunds
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To be eligible for a return and refund, the product or service must have been purchased directly from Cleaning Angels Yorkshire.
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Returns must be initiated within 30 days of the purchase date.
2. Eligibility for Returns and Refunds
a. Cleaning Services
If you have purchased our cleaning services, please follow these guidelines for returns and refunds:
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If you are not satisfied with the cleaning service provided, please contact us within 24 hours of the service completion.
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We will assess the issue and may offer a re-cleaning service at no additional cost. If a re-cleaning is not satisfactory, a refund may be issued.
b. Cleaning Products
If you have purchased cleaning products from us, please follow these guidelines for returns and refunds:
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You may return unopened and unused cleaning products within 30 days of purchase for a full refund.
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If the product is defective or damaged upon receipt, please contact us immediately, and we will arrange for a replacement or refund.
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4. How to Initiate a Return or Refund
To initiate a return or request a refund, please follow these steps:
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Contact our customer support team via email at info@cleaningangelsyorkshire.co.uk or phone at 0114 288 1937.
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Provide your order number, the reason for the return, and any relevant details.
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Our customer support team will guide you through the return process, including providing a return shipping address if necessary.
5. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If your refund is approved, it will be processed within 4 business days, and a credit will be applied to your original payment method.
6. Contact Information
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Cleaning Angels Yorkshire Suite 3, Crown House Market Street, Penistone, S36 6BZ Email: info@cleaningangelsyorkshire.co.uk and Phone: 0114 288 1937
7. Changes to this Policy
Cleaning Angels Yorkshire reserves the right to amend this Refund and Return Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Thank you for choosing Cleaning Angels Yorkshire. We appreciate your trust in our services and products.
Please note that it’s important to customize this policy according to your specific business needs and legal requirements. You may want to consult with a legal professional to ensure compliance with UK consumer protection laws.